Refunds & Cancellations

A session can be cancelled by either side up until it starts. Once it has started it can no longer be cancelled.

When a paid session is cancelled — by the client or by the expert — we refund the amount paid less the 5% platform fee, automatically, to the original payment method. There is nothing to claim and no form to fill in.

• The refund is issued as soon as the cancellation is recorded.
• It reaches your account in roughly 5–7 working days, depending on your bank.
• Razorpay returns it to the card, UPI ID or account the payment came from. We cannot send it anywhere else.

Both are resolved by email, usually within a couple of working days:

• The expert has already been paid out. Once a payout has been released for a session, the money has left us. We cannot pull it back automatically, so the refund is handled manually.
• The refund would be under ₹1. Razorpay does not process refunds below ₹1. Where the platform fee would drag the refund under that floor, we waive the fee and return the full amount instead — so in practice this only affects payments under ₹1.

Creator and Business are one-time payments that unlock access immediately for 365 days. They do not auto-renew and nothing is charged when the period ends. Because access is granted at once, plan payments are generally non-refundable.

If something went wrong — you were charged twice, a payment succeeded but access was not granted, or the service was materially unavailable — email us within 7 days and we will put it right.

A coupon applies only within its stated validity window and only to the plan it names. Where a discounted payment is refunded, the refund is of the amount actually paid, not the undiscounted price.

Email hello@openhour.me with the booking or payment reference. For a complaint rather than a request, the grievance officer is named at the foot of this page. Our full Terms of Service and Privacy Policy set out the rest.